As it turns out, there are several different causes that will force your operating system to trigger this error when attempting to configure Windows Hello. After investigating various user reports, we’ve come up with a shortlist of potential culprits. Check it out below:
1. Re-sign into your Microsoft account
The first thing you should do is try to remove the error message to log out of your Microsoft Account. Many users claimed that the problem was resolved simply by signing out and back in again. According to many afflicted customers, the problem is a minor bug that can be remedied by checking out and back into the current Microsoft account. Many impacted users have indicated that after doing so and restarting their PC, they were able to complete the process of creating a Hello Pin. To log out of your Microsoft Account and then back in, follow these instructions: In case the same problem is still occurring, move down to the next method below.
2. Reconnect to Azure AD
Remember that the Hello pin relies heavily on the Azure Active Directory infrastructure. If you’re having this problem because of an Azure AD discrepancy, the only way to repair it (in the great majority of cases) is to disconnect from the Active Directory host and reconnect. If you had joined Azure AD on your device, the Hello PIN Error 0x80090011 may also appear. If this is the case, you (as the administrator) must unjoin Azure AD and then rejoin it once everything appears to be working properly. Here’s what you need to do: If you’re still experiencing the same 0x80090011 while attempting to set up the Windows Hello PIN, move down to the next method below.
3. Refresh the NGC folder
The NGC folder contains a vast amount of PIN setup information for Windows Hello. The only thing you need to do if you’re having this problem because files in this folder are corrupted is to empty the NGC folder. This will compel your operating system to create new, healthy files that will not have the same problem. Note: The NGC folder is responsible for keeping information connected to the current sign-in options on your PC, such as PIN, password, and retina, as well as any other type of sign-in technique. But keep in mind that in order to be able to enforce this method, you will need to boot in Safe Mode (without networking) and delete the contents of the NGC folder. Follow the instructions below for specific instructions on how to do this: If the problem is still not fixed, move down to the next method below.
4. Adjust the TPM
An undeployed TPM is another underlying issue that could generate this error code. You won’t be able to use Windows Hello until the hardware-layer encryption provided by TPM is enabled (for security reasons). You can do this by using the TPM Management tool to change the TPM settings. Note: A lot of affected users have confirmed that once they go through the steps below and prompted the enforcement of the TPM component, they we’re finally able to complete the process of creating a Windows Hello PIN. Here’s what you need to do: If you’re still experiencing the same 0x80090011 error, move down to the next method below.
5. Adjust the IPsec Policy Agent
The IPsec Policy Agent is a crucial Windows Hello requirement that is sometimes forgotten. It’s necessary to go to the Settings menu, change the IPsec Policy Agent startup type, and make sure the service is running. Several affected users have confirmed that once they used the Services utility to alter the current behavior of the IPsec Policy Agent so that the Startup type is set to Automatic. If you suspect that this scenario is applicable, follow the instructions below for specific instructions on changing the Startup type of the IPsec Policy agent. Here’s what you need to do: In case the same kind of issue is still occurring, move down to the next method below.
6. Modify the Logon policy
It turns out that there is one group policy that may prevent users from setting up Windows Hello pins. You won’t be able to finish this procedure until this policy is activated (even from an admin account). You must ensure that the Group Policy setting in the Local Group Policy Editor is enabled. Note: You will find the Group Policy Editor pre-installed on every Windows 10 and Windows 11 version except for Home versions. You can use it to modify existing policies and establish new ones (depending on your need). If you suspect that this method is applicable, follow the instructions below to modify the Turn on convenience PIN sign-in policy so that your PC is allowed to use PIN sign in: If you’re still experiencing the same ‘0x80090011’ error, move down to the next method below.
7. Uninstall the latest Windows Update
Microsoft has a history of delivering upgrades that end up interfering with already installed security components. If you’ve only recently begun to experience this issue, you should try rolling back the most recent installed update to see if it resolves the problem. However, this is unlikely to be sufficient, as the Windows Update component would almost certainly re-install the faulty update. As a result, you’ll need to utilize the Microsoft Show or Hide troubleshooter to hide the update that’s giving you problems. Keep in mind that if you installed the update weeks ago, you won’t be able to delete it at this time. The only thing we can do in this situation is waiting. To attempt to resolve the Windows Hello 0x80090011 error, follow the steps below to remove and conceal the possibly harmful update: If the problem persists or this procedure proved ineffective, go to the final possible solution listed below. If you went through every method featured above and you’re still experiencing the same 0x80090011 error, one final thing that you should try before getting specialized help is to attempt and create a new PIN. Several users have confirmed that once they went this route and used the Accounts sub men to establish new Sign-in options by utilizing the I forgot my PIN hyperlink. Here’s how you can do this: If the problem is still not fixed, move down to the next method below.
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